Last updated: June 2026
Grounded Voices is committed to delivering high-quality, client-centred services. This policy sets out the terms for cancellations, rescheduling, and refunds across our individual coaching, group workshops, corporate training, children’s programme, and Grounding Store products.
1. Individual Coaching & Sessions
Cancellation by the client
- Cancellations made more than 48 hours before a scheduled session: the session may be rescheduled without charge.
- Cancellations made within 48 hours of a scheduled session: the session fee is non-refundable and will be forfeited, unless otherwise agreed in writing with Grounded Voices.
- No-shows (failure to attend without notice): the session fee is forfeited in full.
Cancellation by Grounded Voices
If Grounded Voices cancels a session, the client will be offered a rescheduled session at no additional cost. If rescheduling is not possible, a full refund of the session fee will be provided.
2. Workshops & Public Programmes
Cancellation by the client
- Cancellations made more than 7 days before a workshop: a full refund will be issued, less any processing fees.
- Cancellations made 3 to 7 days before a workshop: a 50% refund will be issued.
- Cancellations made within 3 days of a workshop: no refund will be issued. The client may transfer their place to another person, subject to written notification to Grounded Voices before the event.
- No-shows: no refund will be issued.
Cancellation by Grounded Voices
If Grounded Voices cancels a workshop, registered participants will be offered a full refund or a place in a future session of the same or equivalent programme.
Postponement or rescheduling by Grounded Voices
If a workshop is postponed or rescheduled, registered participants will be notified as soon as possible and offered the option to transfer to the new date or request a full refund.
3. Corporate & Team Training
Corporate and team training cancellation terms are agreed in the proposal or service agreement at the time of booking. In the absence of specific agreed terms, the following apply:
- Cancellations more than 14 days before the training date: a full refund of any deposit paid, less any preparation costs already incurred.
- Cancellations 7 to 14 days before the training date: 50% of the agreed fee is due.
- Cancellations within 7 days of the training date: the full agreed fee is due.
Grounded Voices will make every reasonable effort to accommodate rescheduling requests from corporate clients where advance notice is given.
4. The Story Inside Me — Children’s Programme
Places in The Story Inside Me programme are confirmed only once the booking form and payment have been completed. The following cancellation terms apply:
- Cancellations made more than 7 days before the programme start date: a full refund will be issued, less any processing fees.
- Cancellations made 3 to 7 days before the programme: a 50% refund will be issued.
- Cancellations made within 3 days of the programme: no refund will be issued.
If a child is unable to attend due to illness or another unforeseen circumstance, please contact us as soon as possible at info@groundedvoices.co.za. We will consider each situation individually and with care.
5. Grounding Store — Physical and Digital Products
Digital products
Because digital products are delivered electronically and are accessible immediately upon purchase, they are non-refundable once downloaded or accessed, unless the file is faulty or inaccessible. If you experience a technical issue with a digital product, please contact us at info@groundedvoices.co.za and we will resolve it promptly.
Physical products
If a physical product arrives damaged or defective, please contact us within 7 days of receipt with a description and photograph of the issue. We will arrange a replacement or refund as appropriate.
Returns of physical products in good condition are accepted within 14 days of purchase, provided the item is unused and in its original packaging. Return shipping costs are the responsibility of the client unless the return is due to an error or defect on our part.
6. Seed Planting Sessions
The Seed Planting Session is a focused, three-hour engagement. Cancellation terms for the Seed Planting Session follow the Individual Coaching terms above: cancellations within 48 hours are non-refundable.
7. How to Request a Refund or Cancellation
All cancellation and refund requests must be submitted in writing to info@groundedvoices.co.za. Please include your name, the service or product, the booking date, and the reason for your request.
Refunds will be processed to the original payment method within [10 to 14 / insert number] business days of approval.
8. Consumer Protection Act
Where applicable, your rights under the Consumer Protection Act 68 of 2008 (CPA) are not limited by this policy.